Returns Policy
Returns Policy
At Sole Supply, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our returns policy below.
Eligibility for Returns
- Items must be returned within 14 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
- Sale items and limited-edition releases are final sale and cannot be returned or exchanged.
How to Initiate a Return
- Email us at Solesupply.Rsa@gmail.com with your order number and reason for return.
- Our team will review your request and respond within 2–3 business days.
- Once approved, you will receive return instructions and a return address.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot be held responsible for lost returns.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at Solesupply.Rsa@gmail.com .
Non-Returnable Items
- Gift cards
- Sale and discounted items
- Items that have been worn or used
Contact Us
If you have any questions about our returns policy, please contact us at Solesupply.Rsa@gmail.com or visit our Contact page.